Support Software

The following software can be utilized to contact School Dynamics customer support or can allow a support technician to remotely assist your needs.

Software Download
VLC Media PlayerA versatile media player that is required for viewing video help clips. Get it
VLC Media Player 2.2A newer version of a versatile media player that is required for viewing video help clips. Get it
Communication Software
AOL Instant MessengerAn online chat client developed by American Online. Get it
Microsoft MessengerAn online chat client developed by Microsoft. Get it
Yahoo! MessengerAn online chat client developed by Yahoo! Get it
Remote Assistance
VNCVirtual Network Computing, which allows a support technician to see your screen and remotely assist. Get it
School Dynamics Help DeskA turn-key package designed to install a version of VNC (see above) and automatically connect to School Dynamics servers for assistance. Get it
School Dynamics Help Desk: UAC Friendly VersionA version of School Dynamics Help Desk designed to be used with User Account Control applications. Get it






Search

Instant Messaging

On-line Messenger Support is the prefered method of support and is available Monday through Friday from 8:00 AM to 5:00 PM, EST.

Don't have a computer with an Instant Messenger client? Try AOL's AIM Express.

Screen Names

The following are lists of screen names for various IM clients:

Technical Support
  • AIM: SDShelp
  • MSN: schooldynamics @hotmail.com
  • Yahoo!: sds_help
  • Skype: sds_help
Financial Support
  • AIM: sdsfinancehelp
  • MSN: sdsfinance @hotmail.com
  • Skype: sdsfinance
Query failed